Returns

OUR RETURN PROCESS

Purchasers wishing to return goods should contact The Embroidery Store at 800-504-9757 to request a Return Authorization number.

Our on-line ordering system cannot handle exchanges at this time. Only goods specified on the Return Authorization may be returned. A Return Authorization number must accompany returned goods.

RETURN TERMS & CONDITIONS

Merchandise returned after 30 days from date of invoice will be charged a 15 percent restocking charge.

Merchandise is non-returnable after 60 days from date of invoice.

Clamping Systems and special order items cannot be returned.

Used or damaged merchandise is also non-returnable.

Return shipping costs are the responsibility of the buyer.

Unauthorized returns will be returned to Purchaser at their expense.